Frequently Asked Questions (2024)

We're here for you 9am-5pm PST (Monday - Friday). Email us athello@beistravel.comor get in touch via live chat!

You can purchase BÉIS product on beistravel.com, Revolve.com, Nordstrom.com, and select Nordstrom, Anthropologie, and Indigo stores near you.

Please note that our luggage (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policyhere.

BEIS E-GIFT CARD T&C ClickHere. Gift cards purchased on our U.S. store are not valid on ca.beistravel.com, eu.beistravel.com or uk.beistravel.com.Order must be placed by the dates below to receive your items by December 25th:

Check your BEIS E-Gift Card BalanceHere

Will my purchases prior to launch of the loyalty program count towards points? No, All Purchases will be counted toward points after launch date of rewards program August 4th 2020.

For a limited time we are offering a bundle discount. Save 10% when you bundle 2 items and save 15% when you bundle 3 items. Discount applies only to products on The Collectors Event page. See full details HERE

Yes!

Yes, the sale applies to select items. All items are still eligible for returns and exchanges. Please expect additional processing and shipping times as compared to our standard due to increased order volume, as noted on our website. Other than that, it’s business as usual — happy shopping!

We accept all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay.

Yes!

Yes, all items purchased from the Collectors Event are eligible for returns and exchanges.

Sale pricing is only valid while the sale is running and while the allotted sale supplies last.

Our standard order cancellation process applies! You have a one-hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We useUPSto ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service athello@beistravel.com before your order ships to make sure it arrives at the right place.

Full transparency — once your orders are out for shipment, they’re in the hands of the carrier. We suggest contacting UPS or your local carrier to redirect your package to a shipping pick-up location (ie. UPS Access Point).

We process and ship your order as quickly as possible. Our customers have an hour window to request a cancellation. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed. Please contact us at hello@beistravel.com as soon as possible if you would like to cancel your order.

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at hello@beistravel.com

At this time we do not accept returns of monogrammed products.

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (FedExor DHL). Once your claim has been filed, please contact us directly athello@beistravel.comwith information regarding your situation and your claim number.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the topstatus bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site.

Beistravel.com accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay, and Afterpay (Afterpay is available for our customers with a valid US billing and shipping address). At this time we accept USD only - stay tuned as we expand our currency offering.

Due to various minorimprovements madeto the constructionof the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exactreplicaof the product. We strive to show our products asaccurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.

Talk about the best day ever – we’re overwhelmed by the excitement we’ve received for our Barbie™ the Movie x BÉIS Collection!
We know you’ve been waiting patiently, and we want as many of you as possible to be able to add this collection to your Dreamhouse. To make this happen for our community, we’ll be limiting purchase availability to 1 of each item per person.
We can’t wait for it to be yours!

Pre-order is open now until product arrives at our warehouse, or until we hit our available capacity, whichever happens sooner.

Estimated ship dates for pre-order items is specified on the product page.

It’s possible that your order couldbe fulfilled sooner than the estimated date, but please plan based on the estimated shipping dates specified on the pre-order product page.

Yes, pre-orders payment will happen up front, at the time of placing the order.

Yes, we are now accepting Afterpay on pre-orders.

Should something happen in between, you can always reach out to our customer service team at hello@beistravel.com. Haveyourordernumberhandy,andtheycanhelpyou update your order.We will also be sending monthly emails with updates on your pre-order! Our standard warranty and return policies reply.

Yes, we do offer international pre-order.Please note items may vary. However,at this time it willnot be available for pre-order on our mobile app.

No, pre-order is available for everyone regardless of whether or not you joined the waitlist! The waitlist was created to help us gauge demand and ensure we could offer pre-order.

Yes, unless you placed an order with payment details and received a confirmation, your order has not been placed.

Please place a separate order for additional, non pre-order products.

Yes, if you place a pre-order, you are guaranteed to receive it.

Beige & Black are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion? Let us know at hello@beistravel.com or follow us and comment on Instagram @beis

MostBÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.

Product that is received with damage can be returned for a full refund or exchange

Please seeour instructions here.

We tested these bags rigorously and saw no transfer, but please note that slight color migration is possible.

Every time you make a purchase on our siteor app you will earn at least 1 point per $1 spent. Please visit our Rewards page to view other ways to earn points.

Customers can redeem their vouchers on the app and still earn points for all in-app purchases. However, you cannot redeem points for products on the app at this moment in time. Please use beistravel.com for any product reward redemptions.

Points will be credited to your account after a 7-day pending period once you place your order.

You can check your points balance by logging into your account on our website and visiting our rewards page.

Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status.

No, we offer $10, $20, $30 and $40 discount redemptions based on your tier status. We also give customers the option to redeem their points for products with purchase.

Yes, you must have at least $100 worth of items in your cart in order for the discount to be applied and for the advocate to receive 150 points.

You will receive points from referring a friend after our 7 day approval period once they complete their purchase. These codes can be used by new customers only.

After completing "add your birthday" you will receive your points after a 45 day pending period. If you entered a birthdate that has already passed, you will receive points the following year.

Please emailhello@beistravel.comwith your voucher code so we can return your points back.

At this time, our system registers any exchange as a return. Please emailhello@beistravel.comwith your order number or exchange order number so we can credit you back.