A link has directed you to this review. Its location on this page may change next time you visit.
Page 1 Reviews 0 - 10
AnneRochester, MI
Customer ServiceSales & MarketingStaff
Reviewed June 24, 2024
I contacted customer service several times on behalf my mother who is 85 years old and hospitalized. I explained she cannot eat the food, and she is in the hospital, and needed to cancel. The first time I was informed of the 125 dollar cancellation fee, which is so unfair, but to avoid that whole thing, I agreed to one more month and figured I would try to sell the food myself for her. I stated to the customer service rep on the phone I wanted the plan cancelled after that as we would have fulfilled the 2 order minimum. Well, it was NOT cancelled and another order arrived that she cannot eat, even if she wanted to!
I called again to explain this situation and they refused to help, I want to send the unopened box immediately back and be refunded but that apparently is not an option? I call this a not only a huge scam but a very uncaring and unprofessional way of doing business. They said they are glad to help?? Not even close! We did our part and fulfilled the minimum, and they do not stand behind their customers to do the right thing? This was an error on their part and I am not happy at all! Please do not order from this company, PLEASE!!!!
- Report
Nutrisystem
Pinned
Hello Anne,
Thank you for your review. We are so sorry for this experience. We want to help!
Please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on the account. Also include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
ShaneKansas City, MO
Installation & SetupSales & Marketing
Reviewed June 14, 2024
Never got past the automatic enrollment into the program. I registered for a free month. Never received any food, then saw a charge for the second month. Upon calling they won't refund the charge even though I received nothing. The program set up is a scam. So, for $49.00 I disputed the charge and leave negative feedback for all to see. I would choose a different company. Good luck. Bad business practices.
- Report
Nutrisystem
Pinned
Hello Shane,
Thank you for your review. We are so sorry for this experience! We can review your account. Please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
KarenMission Viejo, CA
Verified purchase
Customer ServiceSales & MarketingPriceStaff
Reviewed April 30, 2024
After seeing so many commercials for Nutrisystem, I decided to order. I did not realize that the food has Stevia and processed soy in it. I can't have either of these, as they cause serious intestinal issues. The food was okay, for the most part. I ordered for a 5 day a week program. After using it for 6 days, I realized that it was causing the problems I mentioned earlier. I wasn't asking for a refund. I just wanted to cancel. They are charging me $125 to cancel my next shipment, even though it shouldn't be due for 3 weeks. What a rip off! Also, the customer service person was rude, and kept trying to sell me more.
- Report
Nutrisystem
Pinned
Hi Karen,
We are so sorry for your experience. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
VeraTemecula, CA
Reviewed April 29, 2024
I tried the 5 day plan and did lose 5 lbs. However the next 2 days, I gained 2 lbs back. 1000 calories per day does not work for me, not sustainable. I cancelled the plan beginning week 3. They offered other plans. I wanted to cancel. Since I just wanted to cancel and not just change to another plan, they charged me $125 cancellation fee. I wouldn’t recommend this plan to anyone.
- Report
Nutrisystem
Pinned
Hello Vera,
Thank you for your review. We are so sorry for your experience. If your plan had the 7 in 7 Week 1 provided, the 1000 calories is only for Week 1. We do not recommend staying this low in calories moving forward. If you would like us to review your plan, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
DonnaLos Angeles, CA
Customer Service
Reviewed April 17, 2024
Just cancelled my order for their disgusting food and they let me know, "It will be 125.00 to cancel. It's in the disclosure we sent you." Not it bold print of course.
This company should be out of business, Their food is inedible, better to buy Lean cuisine or Weight watchers from the store. Customer service is poor as well, Run as fast as you can from this website!!!!
- Report
Nutrisystem
Pinned
Hello,
Thank you for your review. We are so sorry for this experience. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also, please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
JulieAthol, MA
Price
Reviewed March 21, 2024
BUYER BEWARE. There should be an option for ZERO STARS for companies just like NUTRISYSTEM. The food is DISGUSTING, they offer a money-back guarantee AND if you cancel because they send you food not fit for an animal, they charge you $125.00. BUYER BEWARE.
- Report
Nutrisystem
Pinned
Hello,
Thank you for your review. We are so sorry to hear of your experience. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
JonmarieYonkers, NY
Reviewed March 19, 2024
I’ve used Nutrisystem several times and it’s always been a good program. Somebody came in and really messed it up. The food is definitely falling off when you sign up they make you let them pick one week of food and the choices they give you they call them chefs pick, but they’re the worst ones on the menu.
- Report
Nutrisystem
Pinned
Hello,
Thank you for your review. We are so sorry to hear of your experience. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Si
I agree 100 percent. How many reviews and cancelations does it take for them to return to their prior recipes and plans and abandon this new food that is so bad customers would rather throw it away and take a $125 charge than renew for a second month?
- Report
BettyKaty, TX
Staff
Reviewed March 14, 2024
I heard the commercial over and over again about how people were losing so much weight. The 50+ Complete diet is loaded with carbs. They give you up to 7 days to get a refund. My total bill was $832. If I lost five pounds I was lucky. The dry food, I wouldn't feed to a dog. I ended up in the hospital with a backed up system, even though I accompanied the food with salads or vegetables. I don't have an underlying condition which they tried to accuse me of. You had to buy 2 months in the beginning in order not to pay for shipping which is $159.00. I will never buy on impulse again. Marie Osmond looks good because she had face surgery. My freezer is full of this crap which is going into the garbage.
- Report
Nutrisystem
Pinned
Hello,
Thank you for your review. We are so sorry to hear you did not enjoy our entrees. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
PatriciaSterling, OH
Sales & MarketingStaff
Reviewed March 1, 2024
Like many others, I was roped into the auto-delivery scam. After 2 plus weeks, I have gotten sick of the food. Tasteless cardboard, and weird textures, especially the beef and chicken. The only good snack is the popcorn. I have been horribly constipated, as well. The Italian fare reminds me of opening up a can of Chef-boyardee. Blech. Canceling my next delivery was extremely difficult. Sitting on hold for 45 minutes while at work. I ended up using the chat. They keep trying to talk you out of it making counteroffers, trying to get you with a coach. A coach is not going to make me want to eat any more of this food. Too many sweets for me, I don't have a sweet tooth. I only lost 2.5 lbs in over two weeks and I feel horrible on this processed food. I finally had to tell them I'd rather pay $125 dollars. These people are worse than used car salesman. Why is it so difficult to cancel?
- Report
Nutrisystem
Pinned
Hello,
Thank you for your review. We are so sorry for this experience. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
KristinNaperville, IL
Customer ServiceSales & MarketingStaff
Reviewed Feb. 20, 2024
I signed up for NutriSystem to lose some weight that I've gained in the last year due to a hip injury and the inability to work out. Ordering was a breeze and shipment was fast. When you want to ORDER food from them, their customer service is great. After two weeks of eating their food, I realized I had gained 5 pounds and my blood pressure went up, despite adding daily exercise to my routine. I decided to return the unused food and get a refund. It took 3 phone calls, 3 emails, and an online chat to finally get the information I needed to make return.
The first time I called, the woman would not stop talking and trying to sell me on another program, and asking me so many questions even though I told her I was at work. The second time I called, a woman gave me incorrect information and said that Nutrisystem would send me a return label once I gave them an inventory of everything I was returning. I never got a return label, so I called a THIRD time.
During my 3rd call with customer service, the woman I spoke to was incredibly rude. I asked her if I would be getting a shipping label, and she literally laughed at me and said, "We don't pay YOU for a shipping label, YOU pay for YOUR OWN shipping label." She was saying it in a very rude way. She told me I needed an "RMA" and sarcastically asked me if I had an RMA number. Then she asked me for an inventory of food items and was telling me that the number of dinners I was reporting was incorrect. Her tone was so rude and disrespectful that I hung up.
I emailed them as a last resort and asked about making a return. The response I got was "you got your answer during your last phone call on record." I replied that I needed an RMA number. Finally, after 5 days of trying to get answers from this company about making a return, I finally got an RMA number and instructions on making a return. BEWARE that Nutrisystem will make it as unpleasant and difficult as possible to return your food. They will play games, treat you with disrespect, withhold information, and treat you horribly to delay your return. I will never use Nutrisystem again and I plan to tell friends and family about my experience.
- Report
Nutrisystem
Pinned
Hello Kristin,
Thank you for taking the time to write this review. We are very sorry to hear about your experience and would like to look into this further.
Will you please send us an email with your full name, phone number, and order number to consumerexperience@nutrisystem.com?
We look forward to hearing from you soon!
-The Nutrisystem Consumer Experience Team
