Frequently Asked Questions (2024)

We do not currently offer gift cards for BÉIS Europe. BEIS E-GIFT CARD T&C Click Here

Please note that our luggage (Carry-On & Check-In) have its own Limited Lifetime Luggage Warranty. Please view the details and qualifications of this policyhere.

Due to overwhelming demand of monogramming, we are currently back logged in processing current orders and need to temporarily remove these services while we re-evaluate our processes. We hope to be up and running again, soon.

You can purchase BÉIS product on beistravel.com, Revolve.com, Nordstrom.com, and select Nordstrom stores near you.

We're here for you 9am-5pmCEST (Monday - Friday). Email us athello@eu.beistravel.comor get in touch via live chat!

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We useDPD to shipmost orders in Europe. If you need to make a change to your address, please contact customer service athello.eu@beistravel.com before your order ships to make sure it arrives at the right place.

Full transparency — once your orders are out for shipment, they’re in the hands of the carrier. We suggest contacting DPD or your local carrier to redirect your package to a shipping pick-up location (ie. DPD Access Point).

For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at hello@eu.beistravel.com

At this time we do not accept returns of monogrammed products.

We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. BÉIS is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

BÉIS is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (DPD). Once your claim has been filed, please contact us directly athello@eu.beistravel.comwith information regarding your situation and your claim number.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the topstatus bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. BÉIS does not store credit card information on our site.

Our global headquarters are in El Segundo, California.

eu.Beistravel.com accepts all major credit cards – Visa, MasterCard, Bancontact, iDEAL, American Express, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay. At this time we acceptUSD andEurosonly - stay tuned as we expand our currency offering.

Due to various minorimprovements madeto the constructionof the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exactreplicaof the product. We strive to show our products asaccurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.

For a limited time we are offering a bundle discount. Save 10% when you bundle 2 items and save 15% when you bundle 3 items. Discount applies only to products on The Collectors Event page. See full details HERE

Yes!

Yes, the sale applies to select items. All items are still eligible for returns and exchanges. Please expect additional processing and shipping times as compared to our standard due to increased order volume, as noted on our website. Other than that, it’s business as usual — happy shopping!

Yes!

Yes, all items purchased from the Collectors Event are eligible for returns and exchanges.

Sale pricing is only valid while the sale is running and while the allotted sale supplies last.

Our standard order cancellation process applies! You have a one-hour window to request an order cancellation or address edit. While we will do our very best to accommodate your request during the hour window timeframe, cancellations and address edits are not guaranteed.

Pre-order is open now until Tuesday 7/25 at 11:59PM PST, or until we hit our available capacity, whichever happens sooner.

Estimated ship dates for pre-order is January 2024. Updates on shipment status will be provided via amonthlyemail.

Yes, pre-orders payment will happen up front, at the time of placing the order.

Should something happen in between, you can always reach out to our customer service team at hello@beistravel.com. Haveyourordernumberhandy,andtheycanhelpyou update your order.We will also be sending monthly emails with updates on your pre-order! Our standard warranty and return policies reply.

Yes, our 1 item per product limit will still apply!

Yes, this is an international pre-order.However,it willnot be available for pre-order on our mobile app.

It’s possible that your order couldbe fulfilled sooner than the estimated date, but please plan based on the estimated shipping windowJan 24, 2024 – Jan 31, 2024.

No, pre-order is available for everyone regardless of whether or not you joined the waitlist! The waitlist was created to help us gauge demand and ensure we could offer pre-order.

Yes, the entire launch collection will be available. However, it will not be available for pre-order on our mobile app.

No, this collection can be pre-ordered today but will not be restocked. We are only ordering the pre-order quantity.

Please place a separate order for additional, non-Barbie products.

Yes, if you place a pre-order, you are guaranteed to receive it.

Unfortunately, we are not accepting Afterpay on this pre-order.

Beige, Black & Grey are our core colors, but we are constantly adding a few colorful pops in small accessories, have a color or print suggestion? Let us know at hello@eu.beistravel.com or follow us and comment on Instagram @beis

All BÉIS bags are lined with a water-resistant lining that helps protect your belongings from liquid.

Product that is received with damage can be returned for a full refund or exchange

Please seeour instructions here.

We tested these bags rigorously and saw no transfer, but please note that slight color migration is possible.