Rewards Frequently Asked Questions
Email Support: hello@beistravel.com
Monday-Friday 9am-5pm PST
How do I earn points?
Every time you make a purchase on our site or app you will earn at least 1 point per $1 spent. Please visit our Rewards page to view other ways to earn points.
Can I Redeem my points on the BÉIS app?
Customers can redeem their vouchers on the app and still earn points for all in-app purchases. However, you cannot redeem points for products on the app at this moment in time. Please use beistravel.com for any product reward redemptions.
When will I see points on my account?
Points will be credited to your account after a 7-day pending period once you place your order.
Will purchases prior to joining the rewards program counts towards points?
No, All Purchases will be counted toward points after launch date of rewards program August 4th 2020.
How can I check my points balance?
You can check your points balance by logging into your account via the mobile app.
Do points expire?
Yes, they expire after 6 months of inactivity. What does "inactivity" mean? In this context, inactivity refers to customers who have not earned or redeemed any points through completing a purchase within the selected time frame.
Customers who exceed 6 months without earning or redeeming points through completing a purchase will lose their accrued point balance.
Does my tier status expire?
Yes, customers keep their tier status for a minimum of 12 months and have 12 months to either maintain or upgrade their status.
For example, a customer who crossed the tier entry threshold on March 3rd, 2019 will retain that tier until March 3rd, 2020 (assuming all other requirements are met).
Can I redeem all my points at once?
No, we offer $10, $20, $30 and $40 discount redemptions based on your tier status. We also give customers the option to redeem their points for products with purchase.
Do I need to make a minimum purchase to use my points?
Yes, there is a minimum spend required based off your voucher amount. The minimum is the price before taxes and shipping.
- $10 voucher minimum spend is $20
- $20 voucher minimum spend is $30
- $30 voucher minimum spend is $40
- $40 voucher minimum spend is $50
I received a referral from my friend. Do I need to spend a minimum amount to redeem by $15 off?
Yes, you must have at least $100 worth of items in your cart in order for the $15 discount to be applied and for the advocate to receive 150 points.
Can I receive points reviewing every single product I've purchased?
No, review requests are sent for 1 product per transaction. Review requests are typically sent 9-14 days after the product is purchased with a limit of 3 total. You can recieve points only for reviews left through the review request email.
Can I return or exchange items I redeemed with points?
No, all redeemed products for points are final sale and cannot be returned or exchanged.
When will I receive my birthday points?
After completing "add your birthday" you will receive your points after a 45 day pending period. If you entered a birthdate that has already passed, you will receive points the following year.
I no longer want to use my voucher. How do I get my points back?
Please email hello@beistravel.com with your voucher code so we can return your points back.
I exchanged my order and now I see zero points for the original purchase. How do I get my points back?
At this time, our system registers any exchange as a return. Please email hello@beistravel.com with your order number or exchange order number so we can credit you back.
How do I redeem a free product with my points?
Using your points for free product are only redeemable with purchase. You must be on our site to do this – our app only allows vouchers to be redeemed at this moment in time.
You must spend a minimum of $20 (before taxes and shipping) in order to redeem any points for discounts or redeem points for products.
To proceed, please follow the below steps:
1. Make sure you are logged into your rewards account.
2. Add the item you want to purchase in your cart.
3. Go to your rewards page and select the item you want to redeem for points.
4. The redeemed rewards item should appear in your cart.
5. Checkout as you normally would.
